How to Remove Negative Product Reviews on Amazon

One of the biggest challenges for brand sellers on Amazon is trying to maintain high production review ratings. Sales are strongly linked to product reviews and even one negative product review can really affect new production launches. Many sellers do product giveaways or incentivized product reviews in an endeavour to requite a newly launched product a expert first impression. About newly launched products, however, face challenges in regards to reliability, quality, and operation- inevitably leading to negative Amazon reviews. Working to remove Amazon reviews that are unfavorable or inaccurate can help keep your production selling.

How to get the reviewer to change or remove their negative one-star reviews on Amazon

Sellers must sympathise that it is confronting Amazon's TOS to ask a buyer to remove an Amazon review or modify it in exchange for a refund or replacement. If you actually want a shot at getting an Amazon product review removed or modified, yous must be willing to take a financial loss for the production. Sellers must practice skilful customer service and acknowledge that the reasons backside them leaving the negative review is 100% your fault and you are willing to do any it takes to brand them happy.

Steps to remove Amazon reviews

Steps to remove a negative review on Amazon

Before we talk about how to actually contact and identify the reviewer, we will explicate a method that has proven effective in getting the negative Amazon review modified or removed without breaking any rules.

1) Send an email to the reviewer
Brand certain to write a solid subject line and then they open the email. Give a sincere apology virtually the result they had and acknowledge that your production was at fault. Let them know y'all are serious about maintaining high standards in products and services and you will do whatever it takes to go far right. Ask the buyer if they would like a refund or replacement. Do not tell the buyer that you will offer them a refund or replacement if they will update or remove the Amazon review. Continue the email short and concise.

2) When the reviewer responds to your email
If the Amazon reviewer requests a refund, ship them a refund. Ask them to attain out if at that place are any other issues or questions they have most your product. Thank them for addressing the result in the Amazon review. Allow them know that their review of the product is very important just also convey to them that product reviews tin also reflect their experience with the brand'south client service and warranty also. If they want a replacement, attach a tracking number within the e-mail and again apologize for whatsoever inconvenience. Again, never ask them to "remove" or "modify" the review considering it violates Amazon's Terms of Service. If the customer feels satisfied, chances are loftier the customer volition remove or alter the review themselves. Most of the time, they will also comment in a positive way to reflect that you went out of your way to address the effect.

3) If the reviewer doesn't reply to your email
If the buyer does not respond, then use the "comment" box under the review and tell your story and apologize. Inquire the customer to reach out to you directly to your back up contact. This will nonetheless show future customers that you are responsible and requite them reassurance in purchasing your product.

Finding who left an Amazon review

Figuring out who left the negative review and how to contact them

As of ix/21/08, Amazon removed the buyer identification lawmaking. This identifier originally allowed sellers to exact friction match the reviewer to their buyer. This can brand it much more difficult to remove a negative Amazon review. Now, sellers must match the pen name to one of your past orders or by process of elimination. Unfortunately, this can exist a slow process if sellers take thousands of orders to filter through.

I great solution to matching pen names to your buyer to accost a negative review is through Feedbackwhiz.   FeedbackWhiz not simply gathers and displays all your product reviews automatically but also notifies you anytime a product review is written. Using a saved template, you can instantly send out emails directly to the matched buyers and look for their responses.

Determination

Negative reviews are hurtful for make sellers and tin fifty-fifty ruin a product launch. Many sellers employ "greyness-area" methods- such as giving a large disbelieve to review groups in commutation for a positive review, bumping negative reviews out of sight. About buyers these days, however, are aware of these methods, particularly for "unknown" brands. They instead focus on reading the "negative" reviews to decide whether or not to buy the production. Reaching out to reviewers to improve their experience is a improve way to become them to remove their negative reviews on their own.

Sellers should focus on selling good products, providing great service, and following Amazon rules. Even then, things don't e'er go right. Understanding how to remove Amazon reviews when things don't go well is of import. Eventually, through organic reviews, existent buyers will get out peachy reviews and your product will accept off. Staying proactive by monitoring your negative product reviews and addressing issues immediately will generate organic reviews and heave your sales.

Go started with FeedbackWhiz today

FeedbackWhiz is the #1 solution for repairing Amazon feedback and for managing all of your product reviews. If you desire to stay on tiptop of your reviews and remove negative reviews as they come in, check out our Amazon product review tools  with a gratis 30-day trial. Sign upwardly for FeedbackWhiz today !